The Leadership Expert Simon Sinek, in his now famous Ted Talk “Start with Why” explains that; “ People don’t buy what you do they buy why you do it” What is your WHY? What makes you get out of bed in the morning? Why do you do what you do? What makes it worthwhile? Your why will also be the reason you will take the decision to communicate impactfully with others. Now let’s consider the other person’s WHY. Why do they do what they do? What gets them out of bed in the morning? Where they see themselves in 1/3/5 years? Once you understand what they want for themselves and their why, it is much easier for you to shape your message and advice so that it aligns to what they see as being the future of career. This opens the door to strategic communication. Once you have taken the time [...]
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Stephen Covey in his book, The Seven Habits of Highly Effective People, talks about how EMPATHETIC COMMUNICATION is the key to success. Empathy ˈɛmpəθi/ noun: empathy the ability to understand and share the feelings of another. When we see things from someone else’s perspective and we stop processing what they say through our own thoughts, our own experiences and judgement, we gain an understanding of what it is like to be in their world. We see what they see. As the other person talks through their challenges, opportunities or plans, we uncover resistance by asking carefully worded, open questions: - What do you mean by…. How does that impact XXX? How do you feel about that? Tell me more about… What does that mean for you? Explain why… By asking open questions, we are giving the other person the opportunity to express themselves. The benefits to this are threefold because [...]
So often we find ourselves in meetings or situations where, despite our best intentions and best efforts, our message just doesn't seem to land the desired impact! Why is that? What is it that causes people to reject what we are trying to say or do? Often the challenge we face is less about rejection and more about resistance. So in simple terms - it's not necessarily as much about you as it is about them! Understanding more about the other person/people involved is of paramount importance to getting your message across and perhaps more fundamentally, inspiring the kind of action you are hoping to drive! What causes Resistance? Fear of change Lack of trust Risk involved Bad experiences Assumptions/Beliefs Lack of knowledge/information People can have any number of reasons as to why they might be push back. Consider what you know about the person already to pre-empt what [...]
There are few things that are more annoying & frustrating than continually telling a team member (or many!) how to do something … only to have them repeat the same mistakes over, and over and over again! It expends valuable energy and does little for your morale (or anyone else’s for that matter) as you spend time correcting mistakes made! “Insanity - doing the same thing over and over again and expecting different results” Einstein They keep making the same mistakes, you keep addressing it the same way? Are you both insane or is there an better way around this challenge of leadership? And let’s be honest, this is a difficult challenge, particularly when the person you’re dealing with is good at some other aspects of their job. The Solution Having a conversation is always a good place to start but it’s also the place where most leaders [...]
We all have our moments, those "down in the gutter" moments when we forget to look at the stars and only see the bad stuff ... putting our faults and mistakes under a magnifying glass while forgetting the good stuff - our strengths, talents and how we positively contribute every day. While clearly this level of self deprecation is unhelpful (at best!) for our mindset, wellbeing and general mental health, it can also hugely impact our performance in a way that affects our own reputation and personal brand. For this reason, it is important to get to grips with our blindspots and more specifically the pitfalls of the self deprecating negativity which can often destroy everything we have worked so hard to build. Finding easy to remember ways to bring ourselves back from the brink of self doubt & negativity so huge gratitude to Michele McDonald who came up [...]
Have you ever found yourself thinking "if only I had what they had" or " I wish I could xxx like they do" It's the kind of thought that has the power to magnify your own shortcomings while at the same time, shrinking your skills, strengths and achievements! The kind of thought that has the potential to destroy your plans to progress as you wrestle with the beast that is your own inner critic who is always on hand with a put down along the lines of "Who do you think you are to do X Y Z". It's the kind of thought that turns a good day into a bad one..and in more severe cases, this can stretch across weeks or months ...putting paid to any hopes of success that your more optimistic self may have been secretly harbouring for the future! I know I have found myself [...]
Whether we are heading in to do a presentation, meet a client or do a 1:1 with a team member, there is no doubt that a healthy dose of confidence works wonders for how successful this interaction is going to be! Sadly, because we are often running around in a flurry of busyness with our minds full of tasks, to dos and "Oh No, I'd better not forget that" type situations, we often fail to prepare for the important aspects of our role - in particular the interactions with people who are central to what we do. Tone is everything and when we set a positive tone for our interactions, we boost our own energy which has the added bonus of creating a healthy environment for the people around us. But how can you catapult yourself into that positive zone when there is so much to do and so [...]
When we think of health, we think exercise, nutrition, hours sleep. If we get our 30 minutes a day exercise, eat our 5 a day, get 7-8 hours sleep a night, we are on the pigs back - aren't we?! Except so often, we're not ... Health is about much more than these three things and it's only when we take a more holistic approach to health that we recognise that often the piece we are missing is the one that makes all the difference to our every day experiences and overall performance in pursuit of our goals. So what does the holistic approach to health look like? In order for us to be everything we need to be, for ourselves and those around us, there are 4 cornerstones of health which we need to look after: Physical Mental Emotional Spiritual Physical Health is made up of nutrition, exercise, sleep. We [...]
In leadership and business, when we put ourselves out there and effectively expose ourselves to the world, we open ourselves up to all manner of opinions - some good, some not so good. It is when we take these opinions personally and make them more about who we are rather than what we do, that we really cause chaos for ourselves as we struggle with self worth and confidence in the face of negativity. This has a disastrous impact on our success in leadership and business so it is worth putting the time into understanding where you are losing energy so that you can put a fix in place to stem the flow of confidence and take it back and use it for your own benefit! Stand firm for who you are. While there are times when "putting up and shutting up" are the best course of action, it is [...]
✨ MAKING THINGS HAPPEN✨ 3 SIMPLE STEPS TO CONFIDENTLY ACHIEVING YOUR GOALS EACH WEEK How many times have you ended up on a Friday, looking back on your week thinking "What Did I Actually Achieve this Week"? And not coming up with as many answers as you would like?! One of the things that makes your Fridays so much better is being able to identify, acknowledge and celebrate what you have managed to achieve during the week ? Funny thing is, there isn't even that much extra work involved because we are channeling the same amount energy, just in a more purposeful way that is more likely to get results! If you want to feel more productive, focused and energised this week, here is a 3 step guide to getting things done: 1) Today, make a list of what you would like to achieve this week. 2) Choose three [...]